Privacy Policy
Effective Date: February 3, 2026
At Void API, we believe in privacy by design. We are a "Zero-Knowledge" routing service regarding the content of your traffic.
1. Information We Collect
A. Account Information
- Email Address: Required for account recovery and billing notifications.
- Password: Stored as a salted hash (we cannot see your real password).
- Payment Metadata: Transaction IDs (TXID) from cryptocurrency payments. No card data is collected or stored.
B. Usage Data (Billing)
To calculate your usage and billing, we log:
- Timestamp of request.
- Model name (e.g., gpt-5.2).
- Token Counts: Input tokens, Output tokens, and Cached tokens.
- HTTP Status Code (e.g., 200, 429).
2. Zero-Knowledge Policy (What We DO NOT Collect)
We strictly DO NOT log, store, or train on:
- The Content of your Prompts (Input).
- The Content of Model Completions (Output).
- Your Embedding Vectors.
Your data passes through our RAM for routing purposes and is immediately discarded after the response is sent. We act as a blind pipe.
3. How We Use Your Information
- To provide and maintain the Service (authentication, routing).
- To bill you for compute usage.
- To prevent fraud and abuse (e.g., detecting DDoS attacks).
4. Third-Party Sharing
We do not sell your data. We only share necessary metadata with:
- Payment Processors: (e.g., Plisio, Lava) solely for processing payments.
- Upstream Providers: Your prompts are forwarded to upstream providers (e.g., Google, OpenAI) for inference. We cannot control how these providers handle data, though we utilize their API endpoints which typically do not use data for training (unlike their free web interfaces).
5. Cookies
We use minimal session cookies solely for the purpose of keeping you logged into the dashboard. We do not use third-party tracking pixels (like Facebook Pixel or Google Analytics).
6. Data Retention
- Account data is retained as long as your account is active.
- You may request full account deletion by contacting support. Upon deletion, all your personal data is permanently erased from our databases.
7. Contact Us
For privacy concerns or data deletion requests, please contact us via our support channel at: [email protected]